Straightforward pricing
A simple monthly plan for your team, plus a clear hourly rate when you need extra support or a technology upgrade.
Managed IT
per employee / month
Minimum of 4 employees.
Ongoing care for your business technology, with support time shared across your whole team.
- One computer and one smartphone per employee for business use
- Proactive monitoring, updates, and standard maintenance
- Microsoft 365 or Google Workspace administration
- Security settings and endpoint protection management
- Business email, apps, authentication, and routine employee onboarding and offboarding
- 30 minutes of hands-on remote support per employee each month, pooled across your team
Business-hours remote support. Software subscriptions and hardware are separate. No per ticket fees.
Additional support & projects
per hour
One hourly rate for support beyond your monthly allowance and separately scoped project work.
- Wi-Fi installations, coverage improvements, and upgrades
- Router, firewall, and office network installations
- Cloud migrations and other technology projects
- Extra hands-on support after your shared monthly hours are used
Project estimates are provided upfront. We notify you before billable support overages begin. Hardware and any cabling costs are quoted separately.
Support hours work as a team.
Each employee adds 30 minutes to your company's monthly support pool. A 4-employee team includes 2 shared support hours.
01 / SHARE THE HOURS
Use time where it is needed.
The allowance belongs to your company. One employee can use more time while another uses less.
02 / COUNT ACTUAL TIME
A five-minute fix uses five minutes.
We track actual minutes against the pool. Monitoring, updates, and standard proactive maintenance stay included and do not use your support hours.
03 / PAY ONLY FOR EXTRA TIME
Overages start after the pool is used.
Only additional support time is billable at $125/hour. We combine the month's extra minutes and round up once to the next 15 minutes.
A clear example
A 20-employee team pays $2,500/month and receives 10 shared support hours. If routine remote support totals 12 hours that month, the extra 2 hours add $250. If the team finishes just 22 minutes over its allowance, that overage rounds to 30 minutes, or $62.50.
What it looks like for your team.
Monthly service pricing scales with your employee count. Included support hours reset each billing month.
| Team size | Monthly service | Shared support |
|---|---|---|
| 4 employees | $500 | 2 hours |
| 10 employees | $1,250 | 5 hours |
| 20 employees | $2,500 | 10 hours |
Service fees shown above exclude software subscriptions, hardware, separately scoped projects, and applicable taxes.
Planning a Wi-Fi upgrade?
New access points, a replacement router, better coverage, or an office network upgrade are project work. We review what you need and estimate the labor and equipment before starting.
$125/hour, estimated upfront.
For example, a project requiring 5 hours of labor would cost $625 in labor, plus quoted equipment and any cabling costs. The estimate accounts for planning, configuration, installation, testing, and documentation. Actual project time depends on your setup.
A few details, clearly explained.
What counts toward the shared support hours?
Hands-on routine remote support uses the pool, including troubleshooting, business email and app assistance, account requests, and employee onboarding and offboarding. Standard proactive monitoring, updates, and maintenance remain covered by the monthly service fee.
How are support overages billed?
At $125/hour, each 15-minute billing increment is $31.25. We deduct actual minutes from your included allowance, then round only the combined monthly overage up to the next 15 minutes. We notify you before billable additional support begins.
How are projects and onsite visits billed?
Projects are quoted separately from the monthly support allowance. Remote project time is totaled per project and billed in 15-minute increments. Onsite visits have a one-hour minimum per visit, followed by 15-minute increments. Equipment and any cabling costs are quoted separately.
Are Microsoft 365 or Google Workspace licenses included?
Software subscriptions are separate from the managed IT service fee. We explain the required subscriptions and their costs upfront. The monthly plan includes administration and management; hands-on support and account requests use the shared support allowance.
What does smartphone support cover?
The plan covers business use of one smartphone per employee, including business email, work apps, authentication, and work access settings. Hardware purchases and repairs are separate. Any software subscriptions needed for device management are identified upfront.
Is there a minimum team size?
Yes. Managed IT requires a minimum of 4 employees at $125 per employee per month. Each employee adds 30 minutes to the monthly support pool, so a 4-employee team receives 2 shared support hours. Unused support hours do not roll over to another billing month.
What is scoped separately when we get started?
Initial company setup or cleanup, migrations, major technology changes, onsite visits, after-hours requests, and specialized infrastructure are scoped and quoted before work begins. Your service agreement confirms supported systems, business hours, and response expectations.
Let's put a clear plan around your IT.
Tell us about your team and technology. We'll confirm the fit, explain the costs, and help you plan the next step.
Published rates apply to standard business-hours work. Software subscriptions, hardware, cabling, and applicable taxes are separate. Projects and additional service requirements are confirmed upfront.